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Shipping
We ship worldwide! We ship the parcel with the tracking number within 3 business days. The parcel will go to you at least 2-8 weeks. But we are not responsible for the delay of the parcel due to the fault of the post office.
If the parcel arrived broken
We take great care in packing your orders, but we do not exclude that the parcel may be broken. If this happens, please contact us on Instagram @faunaclay or email us Extravirgin25@icloud.com right away and include pictures of the damage. We will either offer a refund or a replacement.
Exchanges or returns
Sorry but we don't do exchanges or returns. We try to take photos in good daylight. Please look through all photos and read descriptions to know exactly what you are purchasing.
Lost Package/ Stolen/ Delayed
Once the package is delivered to the post office it is out of our hands. We cannot be held responsible for shipping delays, lost or stolen packages. Please contact your local post office and check your tracking number history! Even if your tracking info online has not changed in a while please visit your local post office because it might be there already!